What should you do when a public EV charger is not working?
Quick answer
Check the cable is fully seated, confirm your session started in the operator's app, and try another connector or bay. If it still fails, call the operator's support line shown on the charger, move to a backup station, and report the fault on ChargeMigo so other drivers see it.
Most charging failures are small and fixable on the spot: a plug that is not fully in, a session that never started, or an app that lost signal. A few are real faults that only the operator can fix. This guide helps you tell them apart quickly, so you lose minutes rather than an hour.
Why won't my car start charging?
| Symptom | Likely cause | What to try |
|---|---|---|
| Nothing happens after plugging in | Connector not fully seated, or session not started | Re-seat the plug, start in the app or by card |
| Session starts then stops | Charger fault, car limit or payment issue | Restart; check the car's charge settings |
| Very slow charge | Shared power, hot battery or low-power AC bay | Check the connector's kW; try another bay |
| App cannot find the charger | Wrong network or no signal | Check the network name on the charger; use guest QR if offered |
What should I do, step by step?
- Re-seat the plug. Make sure it is fully inserted and the car is unlocked if it needs to be.
- Start the session. Use the operator's app, card or the guest QR code.
- Try another bay. Prefer the same network so your account works.
- Call support. The number is usually on the unit.
- Move on and report. Go to your backup charger and tell ChargeMigo.
Who do I contact?
The operator's support number and QR code are usually on the unit.
How do I warn other drivers?
Open the station in ChargeMigo and add a check-in. We verify the distance on the server and apply our status rules, and we do not show an unknown status as available.
Why was the map wrong?
Operator data can lag. ChargeMigo shows the last reading and its age, and treats readings older than the live window as historical. Your report helps correct it.
How can I avoid getting stranded?
- Do not plan to arrive on a nearly empty battery; keep a 15-20% buffer.
- Note a second charger before you leave. See Abu Dhabi to Dubai by EV for a route plan.
- Carry the apps and payment method for the main networks. See EV charging networks.
What do drivers ask most often?
Can I get a refund for a failed session?
Contact the operator; policies vary.
Is it safe to charge in rain?
Public chargers are built for outdoor use, but follow the operator's instructions and do not use a damaged cable.
Should I force a stuck connector out?
No. Call the operator's support line; forcing it can damage the car or the charger.
Where do these facts come from?
Related: How to use a DEWA EV Green Charger · Abu Dhabi to Dubai by EV · Open the map